Lightspeed gives a shop serious inventory tools, which is why shops with deep thread walls pick it. Those tools only pay off when the catalog is set up with care. We do that work and keep it up, so purchase orders, counts and the website agree.
Lightspeed sells more than one retail product, and they work differently. The first thing we do is confirm which one you are on, then work with how that version handles items, orders and selling online.
Lightspeed can run an online store from the same inventory as the register. Many shops still sell through a separate website, or have an online store that was set up once and never checked against the shelves.
We connect or repair the link between Lightspeed and your website, then reconcile both against a count of the wall. Receiving gets a routine, so new canvases go live online the day they arrive.
Lightspeed can group variations of the same item. Shops that imported canvases from a spreadsheet often have each mesh size as its own unrelated item, which makes reorders and reports harder than they need to be.
We regroup your canvases so each design holds its mesh sizes together, with consistent SKUs and the designer recorded. Search at the register gets faster and reports start making sense.
Lightspeed can track thread down to the color, with reorder levels and vendor details. Most shops never finish filling those in, so purchase orders get built from memory and a walk along the wall.
We fill in vendors, costs and reorder levels on your thread lines, so purchase orders start from what really sold. Counts are set up by section, so a full inventory is never a lost weekend.
Lightspeed can take a deposit and hold an item for a customer. Shops often keep the real special order list on paper anyway, because nobody set the process up or showed staff how it works.
We set up one way to take, track and close a special order, with designer, mesh, deposit and dates, and teach it to your staff. Finishing pieces get tracked alongside, so you can answer the customer who calls to check.
Lightspeed applies the tax rules you give it. As online orders reach more states, or you start selling at markets, the rules from your first year may not match where you owe today. Filing returns is still a separate job.
We compare your setup with where you actually sell and update it as that changes. Sales tax compliance is part of our bookkeeping, and a CPA steps in when a question needs one.
Lightspeed keeps solid customer records from every sale. Few shops have the time to turn them into regular email, trunk show invitations or review requests.
We connect your customer records to Mailchimp or Klaviyo and run your email for you, from new arrivals to class reminders. We handle the inbox and ask happy customers for reviews.
Some canvases reach you through a distributor, so the vendor on the purchase order is not always the designer on the canvas. Reports by vendor then tell you less than you think.
We record the designer separately from the vendor where they differ, and build a monthly report of sales, margin and sell through by designer for your market planning.
Not sure where your Lightspeed setup stands? The free shop checkup comes back with a website audit within 24 hours.
Lightspeed holds a lot of good data. We put it to work in the rest of your shop.
This is your back office operating system. Use only what you need. If you want bookkeeping and email but not the website, that is a plan.
No. If Lightspeed works for your shop, we work inside it. Most shops need the setup they already have cleaned up and looked after, not replaced.
We work with the retail product your shop runs on. We confirm which one in our first call, because setup advice differs between them.
Yes. If a different register or website would fit your shop better than Lightspeed, we will tell you plainly and explain why. If you decide to move, we plan it with you, bring over your products and customers, and check the counts against your shelves before the old system is turned off.
Every plan is built around the shop, so there is no public price. You only pay for the parts you use. It is month to month, you can pause anytime, and the first 30 days come with a full refund.
Pick a time that works. We'll show you what we would take off your plate first.
Opening the calendar.
Or open it on Cal.comOr write to team@backpackops.com. We reply within one business day.