Rain was made for specialty retail, and plenty of craft shops run their register and website on it together. It suits a needlepoint shop well when the items are set up right. We clean up and run the back office side, so the website, the counts and the reports mean what they say.
Because Rain keeps the register and website together, the problems are less about connecting systems and more about how items, categories and web listings were set up.
Rain shares inventory between the register and the website, so when counts look wrong online the cause is usually upstream. Receiving that was skipped, items never published to the site, or duplicates created during the move to Rain.
We trace each mismatch back to how it happened and fix the items. Then we set a receiving routine, so new canvases show up online the day they arrive instead of the week after.
Mesh sizes, stitch painted and hand painted versions, and canvases sold with or without a stitch guide all multiply the item count. Without a rule, one design can appear on your website in three different ways.
We set one rule for how canvases are built in Rain and apply it to the whole catalog. Each design reads clearly online, and staff can tell the versions apart at a glance.
Rain can hold a large thread inventory, but colors entered in different formats over the years make the website hard to browse and the register slow to search.
We put every thread line in one naming format with clean categories, so a stitcher can find a color number online and staff can find it at the counter. Your weekly sellers get a reorder list.
Special orders and finishing are where needlepoint shops differ most from other craft stores. A pillow can be at the finisher for months, and the customer calls every few weeks to ask.
We track every special order and every piece out for finishing with dates, deposits and the customer it belongs to. When something comes back, the customer hears from you before she has to call.
Rain collects the tax you have set up. As web orders ship to more states, it is worth checking that your setup still matches where you owe, and filing those returns is a separate job.
We review where your sales go and keep your settings matched to your registrations. Sales tax compliance is part of our bookkeeping, with a CPA in the loop when you need one.
Your Rain customer list grows with every sale. It is only worth something when you write to it, and most owners write when there is a quiet afternoon.
We send your newsletter and new arrival notes on a calendar, add reminders for your classes and clubs, answer the replies and ask happy customers for reviews.
If the designer only appears inside an item name, reports cannot group by it. You end up guessing which designers to reorder at market.
We record the designer as its own field on every canvas and send a monthly report by designer with sales, margin and sell through.
Not sure where your Rain POS setup stands? The free shop checkup comes back with a website audit within 24 hours.
Rain already holds your register and website. We connect it to the books and to the places customers find you.
This is your back office operating system. Use only what you need. If you want bookkeeping and email but not the website, that is a plan.
No. If Rain works for your shop, we work inside it. Most shops need the setup they already have cleaned up and looked after, not replaced.
The website is included, but someone still has to write product pages, keep photos current, fix search terms and help the customers who use it. That is the part we take on, with dedicated IT for the site.
Rain's support helps with how Rain works. We do the daily back office work inside it, from receiving and item cleanup to special orders and reporting. Our support is dedicated to your shop, Monday to Friday, 6am to 6pm Pacific.
Yes. If a different register or website would fit your shop better than Rain, we will tell you plainly and explain why. If you decide to move, we plan it with you, bring over your products and customers, and check the counts against your shelves before the old system is turned off.
Every plan is built around the shop, so there is no public price. You only pay for the parts you use. It is month to month, you can pause anytime, and the first 30 days come with a full refund.
Pick a time that works. We'll show you what we would take off your plate first.
Opening the calendar.
Or open it on Cal.comOr write to team@backpackops.com. We reply within one business day.